Frequently asked questions

Shipping costs

Sweden: 65 SEK (Postförskott +39 SEK)
Denmark and Finland: 150 SEK
Rest of EU: 200 SEK
Norway: 250 SEK
Japan: 300 SEK
Other countries: 250 SEK

SEK = Swedish Krona

Your shipping cost is converted from SEK into the currency you have chosen, and might vary slightly from day to day due to world currency changes. Many websites provide online currency conversion, where you can convert SEK (Swedish Krona) into your currency.

What about returning items to you?

You can return products within 14 days. Please note that all products returned have to be in the same condition as when purchased, including labels and box etc. When returning goods, shipping is at your own expense.

Here´s the process:

1. Use our contact form and provide your order number. Write what product you would like to return.

2. Return the goods to this address:

Velour
Magasinsgatan 19
411 18 Göteborg
Sweden

When returning the goods, don´t forget to include the printed reciept you recieved.

3. Email us the tracking number for your return.

4. When we´ve received your return we´ll refund you.

Exchanges

You can exchange products within 14 days. Please note that all products exchanged have to be in new condition, including labels and box etc. No exchange on sale products. When exchanging goods, shipping is at your own expense, both ways.

Here´s the process:

1. Email us at shopgbg@velour.se with the topic "Exchange + your order number". Write what product you would like to change, and what other product you would like instead, and we´ll put it on hold for you. Make sure the product is available in our web shop.

2. We will answer your email and let you know how much and how to pay for the shipping back to you.

3. Return the goods to this address:

Velour
Magasinsgatan 19
411 18 Göteborg
Sweden

When returning the goods, don´t forget the printed receipt you received. Please write on the receipt what product you´d like instead, to speed things up.

4. Email us the tracking number for your return.

5. When we´ve received your return and shipping has been payed we´ll send the exchanged product to you.

Reclaims

Email us at shopgbg@velour.se with the topic "Reclaim + your order number". Explain what the problem is and attach pictures if it´s possible. Please note that we need to approve your reclaim before you make a return.

Security

We provide the highest security level on the internet. We do not store your credit card information after your order has been processed.

Delivery time

International shipping is 2-10 working days depending on what country you live in. Orders are normally processed within 24 hours.

Order confirmation

If you do not receive an order confirmation, please check your junk mail, and also make sure you have typed the correct email address in your order. If still no email has arrived, contact us at shopgbg@velour.se and we´ll help you out. We can send you a tracking number for you packet on request.

Size guide

Next to every product you will find a size guide.

Cancelling or changing your order

Email us at shopgbg@velour.se with the topic "Change + your order number" or "Order cancellation + your order number".

Postal address

Please send all exchanges, returns and reclaims to:

Velour
Magasinsgatan 19
411 18 Göteborg
Sweden

Further questions

For further questions please contact us at using our contact form.